Who we are
Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We are there when it matters – committed to life’s moments and the people who create them. We partner with the best retail stores in over 100 cities across North America to serve up the best buying experience. Drizly offers a huge selection and competitive pricing with a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that occurs at Drizly. We have a desire to question, to understand, to figure it out. Bottom line, we solve it. We value not just the truth but the process to get to the truth, to deliberate, decide and then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team. There will be long days and incredible challenges.
We are blazing a trail in an industry that hasn’t changed in nearly a century, and that doesn’t scare us (well, not all the time) -and even when it does, it doesn’t stop us, it energizes us.
Do you see yourself here? Read on.
Who you are
You are an adaptable and customer-focused technologist that thrives on removing the friction that outdated tools and processes create. With an eye for best-practices on implementation, you thrive on handling multiple clients per day, guiding them toward success with your product with empathy and passion to make things better.
Not only are you experienced with efficient SQL queries out of MySQL, SQL Server, or PostgreSQL, you can also begin parsing data with Python, Ruby, or another programming language. In fact, you could even be a software engineer at a lot of companies, but you love working through tickets and being on the front-end of a customers journey: the critical moments they start to implement your product.
We’d be really impressed if you understand price, quantity, sale, and other fundamental eCommerce data and have a level of programming experience that could put you into a problem solving situation with one of our Senior Engineers. We’re growing fast, so that type of collaboration is common.
What the role is*
Working with alcohol retailers and integrating with their business is a cornerstone to Drizly’s success as we are looking to grow our retailer network by more than double over the next couple of years. The Implementation Engineer role accelerates this effort by working closely with our Sales team to review and analyze retailer data and determine Drizly’s integration points. As Drizly grows, we’re working with larger retail accounts and liquor store chains that have more sophisticated integration needs. That makes it critical for our integration team to navigate their integration points in a timely and frictionless manner. Overall, the Implementation Engineer will help identify and influence our future integration capabilities to scale with us as we expand beyond the 30 states and 250 large markets where we currently have stores on the Drizly platform.
The Implementation Engineer also works closely with our Account Management team to ensure that our existing retail partners have the right level of support based on our existing Service Level Agreements. That means thoughtful and timely support directly with the client as their issues arise.
*This role is full-time based in our Boston office.
In this role you will:
- Play a critical role in the companies largest strategies by successfully onboarding a few hundred retail partners or more
- Help other integration team members grow their technical capabilities and be seen as a subject matter expert for your stakeholders on the Onboarding, Sales, and Account Management teams
- Guide the integration team to scalable processes through efficient, iterative implementation process
The Other Stuff:
- Competitive salary
- One-on-one professional coaching with external expert
- Health, Dental and Vision Insurance
- Flexible vacation policy
- Commuter benefits 401(K) Plan
- Added perks
You do you.
Drizly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status