Appcues Appcues

👋 We’re looking for Customer Support Specialist who will go out of their way to provide customers with reliable support and a delightful customer experience. You should be technically-inclined, energetic, and passionate about helping our customers succeed and our business grow!

Appcues is on a mission to make building great products easier. A huge part of this mission is how we help our customers with excellent support. We view support as an engine of growth: an opportunity to cultivate relationships, delight our customers, and get critical feedback to help our product mature.

This is a great opportunity to be part of a small but rapidly growing team, learn by doing, and make a meaningful impact growing a business.

As a customer support specialist at Appcues, you’ll:

  • Talk to customers a lot! You’ll be helping our customers (most often software PMs, marketers, and CSMs) troubleshoot complex issues with excellent email, chat (in our customer Slack community), and occasional video chat support
  • Develop comprehensive expertise about the Appcues product and the problems our customers solve by using it. Ken Jennings : Jeopardy :: You : Appcues
  • Work closely with the Appcues sales team to help with technical implementation for new customers
  • Help our product get better by working directly with our engineering team to identify bugs or issues and collect feedback from customers

You may be a great fit if…

  • You are an A+ listener and have great written and verbal communication skills
  • You have a basic understanding of web applications/HTML/CSS/javascript and would be fired up about learning new tools
  • You are comfortable in a fast moving environment—we’re a young startup and things are constantly changing
  • You can make people smile even when the conversation is stressful; you likely have an arsenal gifs or emojis perfect for every situation
  • You are a team player and love working with your peers
  • More than anything else, you’re empathetic, patient, and genuinely enjoy helping others

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