Who we are
Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We partner with the best retail stores in over 70 cities across North America to serve up an entirely new way to shop, with huge selection, competitive pricing and a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that permeates Drizly. We have a desire to question, to understand, to figure it out. We value not just the truth but the process to get to the truth, to deliberate, decide and then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team. We are blazing a trail in an industry that hasn’t changed in nearly a century, and that doesn’t scare us (well, not all the time) -and even when it does, it doesn’t stop us, it energizes us. Do you see yourself here? Read on.
Who you are
You are a highly motivated problem solver. People tend to describe you as a hardworker – but for you it is about doing the work and doing it well, because you care. You are a passionate advocate for your customers. You are highly empathetic and love resolving issues (customer or store facing) as quickly, politely, and professionally as possible. You aren’t easily rattled. You remain calm under pressure and can easily diffuse a situation through your presence. You understand the power of your words and are thoughtful in your approach. You know that to truly delight your customers you don’t need to promise the world, but instead be honest, understanding, and exhibit good judgment. You are a supercommunicator, both written and verbal; and you love to share what you learn. Sound like you?
What the role is
This is an integral 40 hours/week (some additional hours may be required) position at Drizly that requires weekends and evenings. Some holiday work will be required. While this is an in office role, there is work from home flexibility.
In this role, you will:
- Assist customers, retail partners, and regional managers via phone and email with ordering and retailer app questions.
- Quickly address, solve, and track all customer support requests using Zendesk
- Solve problems and address unsatisfactory experiences
- Change course as priorities shift in real time with new inbound issues arriving
This is not a full work from home position, you must be able to commute to our office in Boston, MA several days a week. Relocation costs are not covered for this role. If you’re planning to relocate to Boston, please let us know in your cover letter.