Who we are
Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We are there when it matters – committed to life’s moments and the people who create them. We partner with the best retail stores in over 1200 cities across North America to serve up the best buying experience. Drizly offers a huge selection and competitive pricing with a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that occurs at Drizly. We have a desire to question, to understand, to figure it out. Bottom line, we solve it. We value not just the truth but the process to get to the truth, to deliberate, decide and then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team. There will be long days and incredible challenges.
We are blazing a trail in an industry that hasn’t changed in nearly a century, and that doesn’t scare us (well, not all the time) -and even when it does, it doesn’t stop us, it energizes us.
Do you see yourself here? Read on.
Who you are
You are a self motivated problem solver who prides yourself on your ability to build partner relationships. People tend to describe you as a hard worker, but for you it is about doing the work and doing it well, because you care. You are a passionate advocate for your partners and you work to find solutions that benefit both the partner and your company. You are highly empathetic and communicate clearly and professionally. You aren’t easily rattled. You remain calm under pressure and can easily diffuse a situation through your presence. You exercise good judgment, understand the power of your words and are thoughtful in your approach. You learn quickly when facing new problems and embrace change. You know that the best partnerships don’t come from promising the world, but instead being honest, understanding, and exhibiting good judgment. You are a super-communicator, both written and verbal; and you love to share what you learn.
Sound like you?
What the role is
Drizly is growing its Retailer Account team and is looking for a qualified candidate to work with existing Drizly retail partners with the intent of increasing customer retention and boosting retailer performance. Applicants must have a minimum of 1-2 years prior experience in a customer service related position.
People who do well as an Account Coordinator are authentic, curious, carry a can-do attitude, and find it exciting to strategically service and develop the markets in which Drizly operates. You will be responsible for supporting and training our retailers, assisting them with their needs, and communicating their feedback purposefully and tactfully across Drizly departments. You will also be responsible for sharing market changes and performance metrics internally and across the broader Operations team.
In this role you will:
- Communicate with retail partners, via phone and email, regarding their Drizly operations
- Adequately address, solve, and track retail partners with account level support using Salesforce
- Monitor performance and coach retailers on best practices
- Solve problems and address unsatisfactory experiences
- Train clients on using Drizly tools and clearly communicate product changes and improvements
- Identify and highlight common retailer feedback to the business to drive overall improvement
The Other Stuff:
- Competitive salary
- One-on-one professional coaching with an external expert
- Health, Dental and Vision Insurance
- Flexible vacation policy
- 401(K) Plan
- Added perks
You do you.
Drizly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
BEFORE YOU APPLY…
We ask that you please remove all identifying information from your resume before you upload it on the next page in an effort to help us remove unconscious bias from our resume review process. Drizly is committed to cultivating an inclusive environment where a diverse group of people can and want to do their best work, and that starts with our hiring practices.
Identifying information includes your name, photos, LinkedIn URL, email address and more.