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Help Me Help You!: Making Customer Complaints Work for You

Tuesday, September 17, 2019 @ 10:15 am - 11:45 am

RSVP / Register

When it’s go-time in the ring, you need the best in your corner. But without the proper tools and training, you’ll be unable to keep customers happy and provide your team with the support they need.

During this workshop, we’ll explore the answers to:

  • How do you determine who you need on your side?
  • How do you onboard the right people to face the customer?
  • How do you provide them the tools to set them up for a win?
  • And how do you determine their success rate?

This interactive workshop will walk you through real-life customer experiences, so you can learn exactly how to handle each situation. Learning how to understand which customer complaints are valid and should be shared with your product team, and which complaints need to be managed with care so you can reduce churn.

This event is part of the Customer Success & Support Track at Startup Boston Week 2019. And is perfect for companies in the Early Stage and Growth Stage

Speaker to be announced soon!



This is a Startup Boston Week event.

Startup Boston Week is a free, five-day series of events celebrating, educating, and connecting entrepreneurs in Boston. Taking place from September 16–20, 2019 Startup Boston Week brings entrepreneurs, company leaders, innovators, and industry experts together to foster collaboration and fuel growth in Boston’s startup ecosystem.

Thank you to our event partners! 

About Matter:

Matter is a Brand Elevation Agency unifying public relations, social media, creative services, and search and digital marketing into strategic, content-rich communications campaigns that inspire action and build value. With 15 years of experience working with companies ranging from startups to large enterprises, we understand the fast speed and challenges inherent in marketing a new brand. Whether you’re building a business or growing a brand, we can help you achieve the success you deserve.

About CIC Boston:

One of Boston’s largest innovation communities, CIC provides office and coworking space, and supports a variety of important programs in Boston’s startup scene including Venture Cafe, District Hall, and MassRobotics.


RSVP / Register


Tuesday, September 17, 2019
10:15 am - 11:45 am
Event Category:


CIC Boston
50 Milk Street
Boston, MA
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